Sage Arcade Shipping, Returns, and Privacy Policies
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Shipping, Returns, and Privacy Policies

SHIPPING POLICY

All orders are guaranteed to be shipped within 3 business day(s) using a certified USA Shipping Carrier. Most of our products that weigh over 100 pounds will be shipped on a pallet to your front door. We know you want your gaming product safe and fast so we provide tracking numbers and immediate follow ups on your satisfaction. Our platform is secure, certified, and backed by McAfee protection for your maximum security. If you have any questions or concerns, please do not hesitate to reach out to us on the contact page.
Shipping Type
We cover standard shipping to your curbside which does not include white glove delivery service. In other words, because our prices are so competitive we cannot install them for you aswell. This option is not yet offered, due to our very large catalog.
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be. We cover shipping on MOST products on our catalog.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at play@sagearcade.com

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos play@sagearcade.com and we will process an insurance claim on your behalf.

Cancellations & Refunds:

All orders cancelled after 48 hours are subject to a $25 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. Items must be in absolute brand new condition with no signs of use to be admitted a full refund. Our pool cues must show no signs of use, and no signs of chalk on the tips to be refunded.

 

RETURNS

A RETURN MAY BE PLACED WITHIN 7 DAYS IF THE GAME IS IN ABSOLUTE BRAND NEW CONDITION & BUYER PAYS RETURN SHIPPING.

 BE CONFIDENT WITH YOUR ORDER BECAUSE MANY OF OUR PRODUCTS ARE UNDER WARRANTY 

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*SHIPPING RATES ON ALL ITEMS ARE FREE OF CHARGE.* 

 

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information. We only collect information that we need that is related to your order. This includes: 
Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
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Sage Arcade Will :
Use cookies to better target curious online shoppers and similar audiences.
Use 3rd party vendors to get information from those cookies
Use the cookies to customize our ad experience
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Keep in mind :
Our visitors can opt out of Google's use of cookies by visiting Google's Ads Settings at any time.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data. Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.
We are McAfee secured.

OUR PRICES ARE THE LOWEST ON THE WEB! HAVE CONFIDENCE IN YOUR CHOICES.

SAGE ARCADE - THIS IS WHERE THE FUN BEGINS.

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